9jili's Privacy Policy

1. Introduction and Scope of Policy

9jili ("we", "us", or "platform") provides a safe and transparent online casino and betting service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you use our website, mobile application, and related services ("services").

This policy applies to all services operated under the 9jili.lat domain. When you register on our platform, play games, make financial transactions, or contact our support team — the information we collect falls under this policy. By using our services, you are consenting to the processing of your information in the manner described in this privacy policy.

If any changes are made to this policy, we will publish a notice on the website and update the "Last Updated" date at the top of the policy. For significant changes, registered email addresses will also be notified.

2. Types of Collected Information

We collect the following types of information:

2.1 Information You Provide Directly

When you knowingly give us information, we collect:

• Full name, email address, and date of birth (at the time of registration)
• National ID card or passport details for identity verification
• Payment information — bKash, Nagad, Rocket account numbers or bank account details
• Information you share when contacting our support team
• Profile information and preferences provided voluntarily

2.2 Automatically Collected Information

When you use the services, the following is collected automatically:

• IP address and device identifiers
• Browser type, operating system, and language settings
• Service access times, session length, and page visit history
• Gaming history, betting records, and transaction logs
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties:

• From identity and age verification service providers
• Transaction confirmation information from payment processing companies
• From fraud prevention and risk assessment services

3. Purpose of Using Information

We use your information only for the following purposes:

3.1 Account and Service Management

• To create, verify, and manage your account
• To ensure login and security authentication
• To process deposits, withdrawals, and bonuses
• To manage gaming activity and prize distribution

3.2 Security and Compliance

• To verify age (confirming 21+)
• To prevent identity fraud and money laundering
• To detect unusual or suspicious activity
• To enforce responsible gaming policy
• To meet applicable legal and regulatory obligations

3.3 Communication and Support

• To send important account notifications
• To provide support via live chat and email
• To inform you of promotional offers and bonuses with your consent

3.4 Service Improvement

• To analyze and improve the user experience
• To identify and resolve technical errors
• To plan new features and services

4. Information Sharing and Disclosure

9jili does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Providers

We work with trusted third-party service providers — such as payment processors, identity verifiers, and technology infrastructure suppliers. These companies use the information only in accordance with our instructions and under strict confidentiality agreements.

4.2 Legal Obligations

It may be necessary to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases we will disclose only the information legally required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance of any such situation.

4.4 With Your Consent

Other than as described above, we will not share your information with any third party without your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled
• Functionality Cookies: Remember your preferences and language settings
• Analytics Cookies: Analyze service usage to help with improvements

5.2 Cookie Controls

You can reject or delete non-essential cookies from your browser settings. However, please note that disabling essential cookies may cause some parts of the service to not work properly.

6. Data Protection Measures

9jili follows industry-standard technologies and practices to protect your personal information. Our security framework includes:

• SSL/TLS encryption — all data transmission on our site takes place over encrypted channels
• Data encryption — stored sensitive information is kept in encrypted form
• Access controls — only authorized staff can access specific information
• Two-Factor Authentication
• Regular security audits and risk assessments
• Regular data protection training for staff

While we are committed to ensuring the highest level of protection, it must be acknowledged that transmitting data over the internet is not entirely risk-free. We take immediate action whenever any security issue arises.

7. Data Retention Period

We retain your information only for as long as necessary. The following are considered when determining the retention period:

• Account information — while the account is active and for the applicable legal period after closure
• Financial transaction records — a minimum of five years (in accordance with financial regulations)
• Identity verification documents — for the applicable period after account closure
• Gaming history and logs — based on responsible gaming and dispute resolution requirements
• Communication records — for the period necessary for the purpose of providing support

After the retention period ends, or upon your request to delete (unless a legal obligation exists), we securely delete or anonymize your information.

8. Your Rights

You have the following rights regarding your personal information:

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

9. Protection of Minors

9jili strictly does not provide services to anyone under 21 years of age. Our platform is for those aged 21 or over only.

We verify age during the registration process and prevent all attempts by minors to create an account. If we become aware that a minor has used our services, that account will be closed immediately and the related information will be deleted.

10. International Data Transfers

In some cases your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the recipient country
• Contractually guaranteed protection measures are in effect
• Internationally recognized security standards are followed

11. Changes to the Policy

We may update this privacy policy from time to time. If any significant changes occur, we will:

• Publish a notice on the website
• Update the "Last Updated" date at the top of the policy
• Notify registered email addresses for important changes

If you continue using the services after the changes, you will be considered to have agreed to the new policy.

12. Contact and Complaints

For any questions, comments, or complaints about this privacy policy, please contact our support team:

We will process all your privacy-related requests within 30 business days. For urgent security issues, we generally respond much faster.

9jili always gives your privacy the highest importance. Our goal is to provide a transparent, safe, and reliable platform where you can enjoy entertainment with peace of mind.